Last Updated: March 10, 2026
Effective Date: January 1, 2026
Tandro, a service operated by Tandro LLC (“Tandro,” “Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tandro mobile application, website, waitlist, and related services (collectively, the “Service”).
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Your use of the Service is also governed by our Terms of Service, which outline the rules and responsibilities for using the platform.
You can access our Terms of Service here
We collect information you provide directly to us, information collected automatically when you use the Service, and information obtained from third parties.
When using Tandro, you may provide information including:
Tandro may allow users to upload or share photos within the Service, including:
If you choose to upload photos, we may collect and store those images as part of your user profile or content shared through the platform.
Photos may be visible to other users depending on how they are shared within the Service.
Photos are used to:
Users are responsible for ensuring that any photos they upload do not violate the rights or privacy of others.
If payments are offered within the Service in the future, payment information will be processed through secure third-party payment providers, and Tandro will not store full payment card details.
Because Tandro helps people coordinate midpoint meetup locations, we may collect location-related information such as:
Location information helps provide recommendations for meeting locations, venues, and experiences.
Users control location permissions through their device settings.
Tandro may provide optional features that allow users to share real-time location and estimated arrival time (ETA) with other participants in a meetup.
If you enable these features, we may temporarily process:
This information is used only to:
Precise location sharing is optional and only active when you choose to enable it. Other users may see location information or ETA if you choose to share it as part of a meetup.
You may stop location sharing at any time within the app or through your device settings.
Tandro does not track users’ precise location continuously when the feature is disabled.
Tandro may offer features that allow you to connect with friends or invite contacts.
If you grant permission, the app may access contacts stored on your device, including:
This information may be used to:
Tandro will not send messages to your contacts without your explicit action.
Contact information is not permanently stored unless a user account is created or an invitation is sent.
You may revoke contact access permissions at any time through your device settings.
Usage Data is collected automatically when using the Service.
This may include:
This data helps us improve the functionality, security, and performance of the Service.
Tandro may use cookies and similar technologies to:
You can configure your browser to refuse cookies; however, some features of the Service may not function properly without them.
We use your information to:
We may also analyze aggregated usage trends to improve the Service.
When you sign up or log in using a phone number, Tandro sends one-time SMS verification codes to confirm your identity. By providing your phone number during signup, you consent to receive these SMS messages from Tandro.
Purpose: SMS is used solely for account authentication (one-time verification codes during signup and login). Tandro does not send marketing or promotional SMS messages.
Message frequency: Messages are sent only in response to your actions (signup or login attempts). Typical frequency is 1–5 messages per user per month, depending on account activity.
Cost: Standard message and data rates may apply, as determined by your mobile carrier. Tandro is not responsible for carrier charges.
Opt-out: You may opt out of SMS messages at any time by replying STOP to any message from Tandro. Opt-outs are processed automatically and immediately. After opting out, you will no longer be able to authenticate using SMS; you may continue using the app by signing in with email or a supported third-party login.
Support: For help with SMS verification or any account issue, contact us at support@tandro.app
Data handling: Phone numbers collected for SMS verification are stored securely and used only for authentication purposes. We do not share your phone number with third parties for marketing.
We do not sell your personal information.
We may share information in the following situations:
We may share data with trusted providers that help operate the Service, including:
These partners are required to maintain appropriate security and confidentiality protections.
This may include:
Users should exercise discretion when sharing personal information.
Users may also report unsafe behavior or policy violations to help maintain the safety of the platform.
We may disclose information if required to:
If Tandro is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.
We retain personal information only for as long as necessary to:
When information is no longer required, we securely delete or anonymize it.
Usage data may be retained for analytical purposes.
Tandro does not use your contacts for marketing purposes and does not send invitations without your direct action.
We use commercially reasonable security safeguards designed to protect personal information, including:
However, no system can guarantee complete security.
Depending on your location, you may have rights regarding your personal information, including the ability to:
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
To exercise privacy rights, please contact us using the information below.
You can permanently delete your Tandro account at any time. Account deletion is final and cannot be undone.
When you delete your account, we permanently remove the following from our systems:
Some information may be retained in anonymized form so other users' experience is not disrupted. For example, chat messages you sent during past events will remain visible to other participants but will be attributed to "Deleted user" rather than your name.
Deletion is processed immediately. You will be logged out and your data will be removed from our systems within 30 days.
If you have uninstalled Tandro or cannot access the app, you can request account deletion using our online form:
We will verify your identity using the email address or phone number associated with your account and process your request within 30 days.
We may retain certain information after account deletion when required by law, for fraud prevention, or to comply with legal obligations. Any retained data will be stored securely and used only for these specific purposes.
For questions about account deletion or how we handle your data, contact us at support@tandro.app.
Tandro is intended only for individuals who are 18 years of age or older.
The Service is not directed to children under the age of 18, and we do not knowingly collect personal information from anyone under 18.
By creating an account or using the Service, you represent and warrant that you are at least 18 years old.
If we become aware that an individual under the age of 18 has created an account or provided personal information through the Service, we will take steps to remove that information and terminate the account.
If you believe that someone under the age of 18 has provided personal information to Tandro, please contact us so that we can investigate and take appropriate action.
Contact: support@tandro.app
The Service may include links or integrations with third-party services such as:
We are not responsible for the privacy practices of third parties.
Users should review the privacy policies of those services.
If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions.
By using the Service, you consent to this transfer.
We may update this Privacy Policy from time to time.
When updates occur, we will revise the Last Updated date and may notify users through the Service or by email.
Continued use of the Service after updates constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how your information is handled, you may contact us:
Email: support@tandro.app
Website: www.tandro.app